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Frequently Asked Questions
What is the GenerLink?
Does the GenerLink automatically transfer back to hydro when power is restored?
Who can install a GenerLink?
How can I join as a partner?
To become one of our partners, please complete the form available at this link
Can I modify A GenerLink Cord?
No, Doing so will void your warranty. Do not attempt to connect your generator using a connection cord that is not fitted with GenerLok™. Do not attempt to connect to a three-blade generator outlet or one rated higher than 50-amps. (Refer to the GenerLink™ Operating Manual’s Power Cord section for more details (Found in Technical Information))
Do you sell just the cords?
We do! Please see the link here.
Can I modify A GenerLink Cord?
What lengths of cord can I get?
Can I leave a Generlink connected to a non-running generator at all times?
What are Surges?
Why should I choose Surge Protection?
Which unit will fit my generator?
What Generlink do I need with my generator?
As long as you’ve already decided that your generator is applicable for GenerLink, the choice is up to you. If you expect your loads to be under 30A, or, your Generator is equipped with an L14-20 receptacle, the 30A GenerLink will do. If your Generator is equipped with the 14-30, you have the choice of the 30A or 40A Generlink – you can make that choice based on the loads you want to run. If your Generator is equipped with the 14-50 receptacle, you’ll need the 40A GenerLink.
Surge is recommended, but is up to you as it comes with an additional cost.
ALWAYS make sure your Generator receptacle matches the Generlink you’re selecting (14-20, 14-30, 14-50)
ALWAYS make sure you measure the distance between your Hydro Meter, and where the Generator will be located, and choose your cord length based on that (20, 40 or 60 available, 80 + 100 available for 40A units by special order)
Where should the generator be placed?
OUTSIDE!
Remember, generator exhaust gases contain deadly carbon monoxide. The generator should never be operated inside, this includes basements, crawl spaces and/or attached garages. Please consult your generator owner’s manual for complete instructions on the safe location for and operation of your generator.
Why can’t I run my whole house from a portable generator?
What happens if the generator gets overloaded?
Is there any potential for damage to my appliances?
How is GenerLink different from a transfer switch?
GenerLink advantages over traditional transfer switches:
- Quick and Easy Installation: GenerLink is installed outside the home at the electric meter in less than 30 minutes, while traditional transfer switches can take about two to three hours and require rewiring of the home’s electric system.
- Flexibility in Appliance Selection: GenerLink allows you to choose the specific appliances you want to run from your home’s breaker panel, up to the capacity of your generator. In contrast, basic transfer switches typically have a limited number of hard-wired circuits (6 to 8 circuits), restricting the number of appliances you can connect.
- Ability to Run Larger Appliances: GenerLink utilizes the existing breaker panel, enabling you to run any large 120 or 240-volt appliance up to your generator’s capacity. Appliances like well pumps, water heaters, sump pumps, electric ranges, clothes dryers, and electric baseboard heaters can be operated on a rotation basis with GenerLink. Some traditional transfer switches and sub panels may only have one or two 240-volt circuits rated at 15 or 20-amps, which may not accommodate heavier loads like hot water heaters and electric ranges.