FAQ
FAQ
General Inquiries
Why should I choose Surge Protection?
Surge protection is always recommended unless you already have a whole-home surge protection device in place on your main electrical panel. The surge module has an audible alarm to notify you when you take a hit! There are further options for electrical panel surge protection available by other brands in our store click here.
Aside from 20' cord, do you have other longer cords?
What are surges?
Which plug style will I need?
How will I know power has been restored?
The GenerLink has led lights on the unit that will identify when utility power has been restored.
What lengths of cord can I get?
What length of cord do I need?
Is there any potential for damage to my appliances?
What is a power cord?
What gauge wire is used to make the cord?
I have meter-based surge protection, but want GenerLink. Should I get hard-wired surge protection?
How to Protect Your Home and Appliances from Voltage Surges?
Product
Generators
Which unit will fit my generator?
For bonded neutral generators, do I need to convert to floating neutral to make it compatible with my GenerLink?
Do I need a generator in order to use GenerLink?
Do I need a generator in order to use GenerLink?
GenerLink serves as an interconnection device that allows you to directly link your portable generator to your home’s wiring system. In the event of a power outage, your generator becomes the essential backup power source. GenerLink offers a cost-effective and safer option compared to using expensive transfer switches and risky extension cords.
What happens if the generator gets overloaded?
What if my generator connector does not have a straight or locking 14-20,14- 30, or 14-50 connector?
Product
GenerLinks
What is the GenerLink?
The GenerLink is a Meter Mounted Transfer Switch that allows you to power your home or cottage in the event of a utility power outage.
Does the GenerLink automatically transfer back to hydro when power is restored?
Who can install a GenerLink?
Typically a GenerLink install requires a licensed electrician. For confirmation, we recommend that you contact your utility authority for further information.
Is the GenerLink certified for Canada?
Do we have a list of meter bases that generlinks are not compatible with?
Is my item covered by a product warranty?
If my product is within the warranty duration, do I need to pay for repairs?
How to setup Generlink?
How do I start-up my Generlink?
GenerLink Start-Up Procedure:
Before starting GenerLink, ensure you have reviewed the generator manufacturer’s owner’s manual and understand its start-up procedures.
STEP 1. Turn off all circuit breakers in your breaker panel.
• Locate your breaker panel and switch off all circuit breakers to ensure no power is flowing through the system.
STEP 2. Position your generator and connect GenerLink using the GenerLok™ power cord.
• Move your generator to the desired location near GenerLink.
• Use the GenerLok power cord and insert the four-blade plug into the corresponding 20-, 30-, or 50-amp, 120/240-volt outlet on the generator.
Note: Only use a connection cord fitted with GenerLok, and do not connect to a three-blade generator outlet or one rated higher than 50-amps.
STEP 3. Plug the GenerLok power cord into GenerLink.
• Find the ‘thumb guide’ on the GenerLok connector and align it with the front of the GenerLink receptacle.
• Insert the connector and listen for a snapping sound, indicating that it is locked in place.
• Ensure the ‘thumb guide’ is correctly aligned and the connector is securely locked.
STEP 4. Turn off the idle setting on your generator.
• If your generator has an idle setting, disable it to ensure it operates at the correct speed and voltage.
STEP 5. Review generator starting procedures in the owner’s manual and start your generator.
• Follow the specific instructions in the generator owner’s manual to start the generator safely.
STEP 6. (Optional) Check for surge protection.
• If your GenerLink has optional surge protection (Model #MA24-S) and emits a constant audible alarm after starting the generator, it is still safe to operate. The alarm indicates that the surge protection components may require service.
STEP 7. Select the appliances that need emergency power.
• Determine the capacity of your generator and consult the Appliance Energy Guide in the GenerLink manual.
• Identify the circuit breakers in your home’s breaker panel for the appliances you can support and turn them on one at a time.
• Start with larger motor loads, such as refrigerators, and allow the generator operation to stabilize before starting the next load. Proceed to smaller motors and then appliances without motors, like lights.
STEP 8. Refuel your generator.
• Before refueling, turn off all circuit breakers in your home’s breaker panel.
• Follow the refueling instructions in your generator owner’s manual.
• After refueling, begin with Step 1 to reconnect the loads and appliances.
STEP 9. Handle tripped circuit breakers.
• If the generator’s circuit breaker trips during operation or setup, turn off all circuit breakers in the breaker panel.
• Reset the circuit breaker on the generator and restart it if necessary.
• Reconnect the loads following the procedures outlined in Step 7.
STEP 10. Determine when utility power is restored.
• Check the green status light on GenerLink to see if it’s illuminated.
• If the green light is on, utility power has been restored, and you can reconnect to the utility.
To reconnect to the electric utility:
A. Turn off your generator and listen for a ‘clicking’ sound from the GenerLink unit, indicating the power transition to the utility has occurred.
B. Set all circuit breakers on your breaker panel to the ‘on’ position.
C. Unplug the generator from GenerLink by gently pulling down on the metal locking ring at the top of the GenerLok connector.
• Store your power cord in a safe and dry location.
Can I use GenerLink during inclement weather?
Can I leave a Generlink connected to a non-running generator at all times?
What sizes do the Generlinks come in?
The GenerLinks is available in a 30A and 40A options.
Is GenerLink available in Quebec?
Currently, Quebec has not approved GenerLinks. We advise you to get in touch with your utility provider and find out when they anticipate approving GenerLink solutions. Should we learn of the approval earlier, you will be added to our list of contacts in Quebec to notify.
How does GenerLink work?
What sizes do the GenerLinks come in?
Do you have 50A GenerLink unit available?
How do I identify the status of my GenerLink?
How is GenerLink different from a transfer switch?
Service
Partner Program
Is there a fee for becoming a partner?
How can I join as a partner?
To become one of our partners, please complete this form.